From the time you call, communication is on point and you get an appointment right away and pricing was WAY better than anyone else. You need to call Andrew Smith before all others and here's why. My day started calling another 24hr no overtime charge big company. 3 hours later with no ETA after multiple calls. I called Andrew Smith who had a good idea of the issue just by the description I gave over the phone. He was at my house in less than 45min. Quickly diagnosed the problem, repaired and had us up and running. When complete with the repair did a full maintenance on my AC, including inspecting all other components(no issues found & no upsell), checked and cleaned float switch piping, all as part of the service at no additional cost. Andrew Smith is a locally owned an operated business. I asked a ton of questions while he was here and Andrew was happy to answer them and was not bothered at all. Good local family business, do not hesitate to call just because you may think a "big business" is better.